Locations, payments and refunds
When invited by your preferred fire service to book a VST exam, select the session time which is most convenient for you. Ensure you have an electronic ID photo ready to upload and a valid credit card. ACER can not guarantee that the exam time requested will be granted.
Venue details are provided to candidates with Admission tickets, approximately 4 days prior to the exam. You will be required to print this ticket and bring it with you on the day of the exam.
The fee to sit the VST is $176 (GST incl) which includes this Candidate Information Booklet and the accompanying set of practice questions. When you register online you will be required to pay by credit card to secure your seat. (Mastercard, AMEX, Diners or Visa, including Visa and Mastercard debit cards).
The online payment option operates through an e-commerce facility on the ACER website. Credit card details are not recorded or stored by ACER but are encrypted at point of capture and transmitted direct to the bank, without entering ACER information systems. Thus you can be assured this is a safe payment option.
You may be entitled to a refund of your registration fee under the Australian Consumer Law in certain limited circumstances. Up until five (5) business days prior to your scheduled sitting of the VST Examination you may request a refund beyond those limited circumstances. After that date you may only request a refund in the limited circumstances allowed by the Australian Consumer Law, more specifically, where there has been a serious failure in the goods or services provided under these terms and conditions.
Where the limited circumstances of the Australian Consumer Law allowing a refund do not apply to your request for a refund, you will be charged a $50 administrative charge; should you register for, but not sit, the VST, without prior notification and where the limited circumstances where a refund is allowed under the Australian Consumer Law do not apply, your registration fee will not be refunded.
ACER reserves the right to absolutely refuse or cancel a registration in circumstances where your registration is not bona fide or is not received five (5) business days prior to your sitting of the VST. All requests for a refund must be made in writing by email to: firstname.lastname@example.org